ORDER DELIVERIES, RETURNS, CANCELLATION AND REPLACEMENT
DELIVERIES
We will do our best to dispatch orders no later than two business days after the day your order is received by us and you have received confirmation of your order from us via email or equivalent. We are not responsible for any failure to deliver or delay in delivery caused by any event outside of our reasonable control.
In the event we fail to deliver any products, you may elect to cancel your order unless we have contacted you and you have agreed to delivery at a later date.
Where we fail to deliver or delay delivery of your order or part of your order, or where any loss is incurred by you in relation to such delivery and is within our control, our liability shall be restricted to payment of the cost of replacing the order or part of the order, as we may determine (in our sole discretion).
If your delivery is damaged upon arrival, or if there is a shortage/missing products, please get in touch with our team no later than three days after receipt of the products. We may require documentation and/or visual examples of damaged products.
If we have taken responsibility for the delivery of products, we will replace at our cost any products damaged on delivery upon verification of the damaged products. You can reach us at daniel@sorrellwines.co.nz
Delivery is complete when the products reach the address or instructions you have specified for delivery. We will be responsible for arranging the delivery of products unless you arrange otherwise with us.
RETURNS
After we have accepted your order for wine products, you may not cancel the order or receive a refund without our consent. We will do our best to assist with the cancellation of your order. Still, we may not consent to cancellation if we have already processed documentation in fulfilment of your order.
In the event we consent to cancellation, we may require you to pay a minimum handling charge of $5.00 exclusive of GST per case or part thereof or a maximum of 15% of the total value of your order.
Returns for credit will be given at our discretion. In this case, the cost of return is your responsibility.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at daniel@sorrellwines.co.nz.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you require an exchange due to damages, send us an email at daniel@sorrellwines.co.nz
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.